How to Stage an Organizational Comeback
Mark Rutland, David C. Cook, 2013
I have listened to Dr. Rutland for many years and have appreciated his sermons, seminars and books. When I was in Georgia last week, I sat in on a pastor’s breakfast at the Men’s Advance. Dr. Rutland spoke to us about measuring quality and I was moved by his short teaching. When I walked by the book table I saw that this book contained some of those thoughts and decided I needed to hear the rest of the story.
His style on teaching is down to earth with good stories as illustrations. But at the same time there is some academic under-girding holding up his points. In other words, it is easy for me to read, but not so fluffy that I’m sorry that I did.
In Relaunch he shares his experience in turning around 3 organizations. He boils it down to seven steps that can be applied to any organization (like a church). It was the step on quality (chapter 10) that he spoke to us about at the breakfast. In the breakfast talk he stated that quality is simply meeting expectations. The importance of this simple definition is that it says we can’t allow quality to be defined by someone else. We (the local church in my case) need to define what we expect. What we expect from each ministry. What we expect to happen on Sunday morning or any other event that we are doing. And then it follows that ‘we’ must let ‘them’ know what is expected before we can say if quality is happening. This simple message is what touched me, because I know that I need to do a better job of communicating what is expected.
I liked this book, it was easy to read, well organized and hopefully beneficial.